Three things to ship this week
Quick, high-impact fixes, a clearer hero, a repositioned call to action, a form that stops fighting the keyboard.
UX audit
Find what’s quietly costing you customers.
We identify what’s working, what’s not, and where to focus next, with a prioritised plan you can ship against.
What’s included
Deliverables you can plan around.
- Heuristic evaluation across your key journeys
- Analytics and funnel review
- Session-recording and click-map analysis
- Moderated usability sessions with real users
- Accessibility audit against WCAG 2.2
- Arabic/RTL and bilingual experience review
- Performance and Core Web Vitals check
- Prioritised roadmap ranked by impact and effort
- Readout workshop with your team
Outcomes
What changes when it’s done.
A plan for the quarter
The medium-sized improvements, sequenced and estimated, so product and engineering can plan around them.
Evidence for the bigger bets
A clear picture of which longer-term investments will actually pay off, and which redesign you can skip.
How it works
A process built for clarity.
- 01
Scope
We agree the journeys, platforms and metrics that matter most.
- 02
Evaluate
Expert review, analytics, recordings and accessibility checks surface where users get stuck.
- 03
Test
A small number of sessions with real users confirm the why behind the numbers.
- 04
Prioritise
Findings become a ranked list by impact and effort, not a long report.
- 05
Readout
We walk your team through the findings and the plan, and answer the hard questions.
Most websites don’t fail because of one obvious mistake
They fail slowly. Visitors leave a little faster each month, conversions creep downward, and the support inbox fills with the same questions. By the time anyone notices the pattern, the team is already deep into a redesign that may not solve the real problem.
A UX audit is a structured way to surface those quiet failures before they get expensive. It pairs analytics, user behaviour and design review to identify exactly where people get stuck, confused or annoyed. If you are wondering whether your product is due for one, read five signs your website needs a UX audit.
What we look at
The first three seconds of each key page. The journeys that should convert and don’t. Mobile against desktop. Time on task. Forms, errors and empty states. Accessibility against WCAG 2.2. And, for products in the region, how the Arabic experience compares to the English one, screen by screen.
What you get
The point of an audit is not a long report. It is a short, prioritised list of changes ranked by impact and effort, delivered with annotated screens and a working session with your team, so the fixes start the week after.
Related work
Where this shows up.
A redesign of BLF Bank’s mobile banking app for customers in Lebanon, rebuilding trust through clear confirmation moments, navigation shaped around how people actually bank, and onboarding that removes hesitation from the very first screen.
Industries
FAQ
Questions about ux audit.
How long does a UX audit take?
Two to four weeks for most websites and apps, depending on the number of journeys and platforms in scope. A focused audit of a single flow, such as onboarding or checkout, can be turned around faster.
What do we receive?
Not a long report. A short, prioritised list of changes ranked by impact and effort, annotated screens showing each problem, and a readout session with your team. The best audits give you three things to ship this week, three to plan for next quarter and a clear view of the bigger investments.
Do you audit mobile apps as well as websites?
Yes. We audit websites, web apps, iOS and Android apps and TV interfaces, on real devices and on the networks your customers actually use.
Can you audit an Arabic or bilingual interface?
This is one of our specialities. We review right-to-left layout, mixed-direction text, numerals, dates, typography and the switching experience between Arabic and English, alongside the usual usability and accessibility checks.
What if the audit shows we need a redesign?
Then you will know exactly which parts, and why. Most audits show that a redesign is not needed; a clearer view of what is already happening and a plan for fixing the friction that costs the most is usually enough.
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